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Welcome to the DiscusWare Support Center

DiscusWare realizes that it makes good business sense to help all customers at all times. As such, we provide a variety of free support resources for all customers and advanced support options for customers requiring a higher level of service. Discus Professional customers can open a support case to receive free e-mail support. All customers can take advantage of the Support Forum to ask questions and discuss issues. DiscusWare also offers contract support and other premium support offerings.
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Documentation
Complete documentation for installing, upgrading, customizing, and administering your DiscusWare discussion board system.

Common Instructions

First-time Installation Instructions

Upgrade Instructions

Discus 4.1 Information

Upgrade 4.0 to 4.1

Administration Manual

Version Announcement


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Knowledge Base
Supplemental documentation to answer common questions and address frequent issues experienced by our customers.

Frequent Support Questions

Lost Administration Password

Lost License Number

File Locking Error

Internal Server Error

Software Error (with reference code)

Script Execution Error


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Support Forums
DiscusWare support staff and customers throughout the world interact on the DiscusWare support forums. Anyone may read and post here for free, or register an account for more features.

Visit Support Forums

E-mail Support
Discus Professional customers can initiate a new e-mail support request here. One year of free e-mail support is included with all purchases of Discus Professional.

New support request

Renew expired support
Discus Administrator
Discus Administrator - Do It Right The First Time by Marshall Masters

The simple way to plan and set up your Discus Professional message board. This read-and-work administrator guidebook shows you how to quickly plan and setup a new message board with a configuration optimized for your specific needs and goals. Great for novice and experienced administrators alike.

Read more and order

Advanced Services
DiscusWare offers many advanced support services that are beyond our basic offerings. These advanced support services are fee based, guaranteed support services.

Installation Services

Telephone Support

Legacy Version Support

Contract Support Services


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